Order Fulfillment

All our products are made to order. Once your purchase is confirmed, the item is sent to production through our trusted production partner, Gelato.
The use of a production partner does not affect our responsibility as the seller.
Production typically takes 2–5 business days, depending on the product type and order volume.

Shipping Information

The products ordered through our webshop are produced and fulfilled by our international partner, Gelato. We do not handle shipping directly.

Gelato collaborates with more than 40 global shipping providers, including DHL, FedEx, Royal Mail, Blue Dart, ZTO Express, and various local carriers worldwide. The shipping provider selected for each order is determined based on several factors, including:

• The country of production
• The destination country
• The selected shipping method
• The total weight of the order

During checkout, you will be able to review the available shipping methods and related details for your specific order.

Please note that while shipping and fulfillment are carried out by Gelato and its logistics partners, our webshop remains your primary point of contact for any customer service inquiries related to your order.

Shipping Times

After production, your order is shipped directly from the nearest available fulfillment center to your location.

Estimated delivery times:

• Europe: 3–7 business days
• USA & Canada: 5–10 business days
• Rest of the World: 7–14 business days

These delivery times are estimates only. Actual delivery times may vary due to local postal services, customs clearance, weather conditions, or other circumstances beyond our control.

In accordance with EU consumer law, all orders will be delivered no later than 30 days from the date of order confirmation, unless otherwise explicitly agreed.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your location and the product(s) ordered. No hidden shipping fees apply.

Taxes, VAT & Customs

Prices include applicable VAT where required by EU law.
For deliveries outside the European Union, customs duties, import taxes, or additional fees may apply. These charges are the responsibility of the customer and are determined by local customs authorities.
These charges are not included in the product price or shipping costs.

Shipping Responsibility

In accordance with EU law, we remain responsible for your order until it has been successfully delivered to you.
If a shipment is lost or damaged during transit, please contact us and we will arrange a replacement or refund where applicable.

Shipping Regions

We currently ship to most countries worldwide.
If your country is not available at checkout, please contact us at cozyphoto2u@gmail.com, and we will do our best to provide a custom shipping solution.

Delays, Lost or Damaged Packages

If your order has not arrived within the expected timeframe, please contact us at info@cozyphoto4u.com within 30 days of the estimated delivery date.
We will investigate the issue with the carrier and, if necessary, arrange a replacement or refund in accordance with EU consumer protection laws.
This does not affect your statutory consumer rights under applicable law.

Right of Withdrawal (EU Notice)

In accordance with EU consumer law, the 14-day right of withdrawal applies in full to our physical print-on-demand products (Canvas and Wooden Frame), as these use our own fixed photographic designs and only allow selection among predefined size and frame-color options.
A separate, limited exception applies only to our Digital products — see our Returns & Refund Policy for details.
This does not affect your statutory rights in case of defective or damaged goods.

Holiday Season Notice

During peak holiday periods (such as Black Friday, Christmas, New Year, or Valentine's Day), both production and shipping times may be extended due to increased order volumes and carrier demand.
We recommend placing orders well in advance during these periods.

Contact & Dispute Resolution

If you have any questions or concerns regarding shipping, please contact us at cozyphoto2u@gmail.com.