Refund policy
RETURNS & REFUND POLICY
Right of Withdrawal – Important Information
In accordance with Directive 2011/83/EU and Directive (EU) 2023/2673, EU consumers have a 14-day right of withdrawal from distance contracts. This right applies in full to our physical products. A narrow exception applies only to digital products, as described below.
Physical Products (Canvas & Wooden Frame Prints)
All canvas prints and framed artworks sold in this store are produced on a print-on-demand basis, using our own fixed photographic designs. Customers may only choose between predefined size and frame-color options; the artwork itself is not customer-specified.
This does not constitute goods made to the consumer's specifications or clearly personalized under EU law. Accordingly, the full 14-day right of withdrawal applies to these products, starting from the date of receipt of the goods.
Digital Products
Digital products (including downloadable image files) are supplied immediately after purchase.
Before completing checkout, the customer must accept a mandatory checkbox confirming that they:
- expressly request immediate performance of the digital content, and
- acknowledge that the right of withdrawal is lost once the download or access to the digital content begins.
Once this checkbox has been accepted and the file has been accessed or downloaded, digital products are not eligible for cancellation, return, or refund, except where the digital content is defective, incomplete, or inaccessible.
Damaged, Defective or Incorrect Items
Please inspect your order upon receipt.
If a physical product arrives damaged, defective, or incorrect, please contact us without undue delay at info@cozyphoto4u.com so that we can assess the issue and provide an appropriate remedy.
In such cases, consumers are entitled to their statutory rights under applicable EU and national consumer protection laws, which may include replacement or refund.
These statutory rights are not affected by this policy.
Returns Process
Please contact us at info@cozyphoto4u.com before returning any item so that we can assist you and provide return instructions where applicable.
Items should not be returned without prior contact, as this may delay processing.
Where a return is required, the consumer bears the direct cost of returning the goods, unless otherwise stated or required by law.
How to Contact Us
To report an issue, please contact us with your order number and a description of the problem.
For physical products, clear photos of the item and packaging may be required to assess the claim.
Contact details:
Telek Soma
Gerle utca 93
6727 Szeged
Hungary
VAT/Tax number: ………
Email: info@cozyphoto4u.com
Refunds (Where Applicable)
If a refund is approved, it will be issued using the original payment method within 14 calendar days of approval.
Please note that additional processing time may be required by your bank or payment provider.
Legal Notice
Nothing in this Returns & Refund Policy limits or excludes the consumer's mandatory statutory rights under applicable EU or national law.
This policy is drafted in accordance with European Union consumer protection legislation. Consumers outside the European Union may have additional rights under their local laws, which remain unaffected by this policy.