Refund policy
RETURNS & REFUND POLICY
Effective date: 2026.10.07
This Returns & Refund Policy applies to purchases made through the CozyPhoto4u online store at https://www.cozyphoto4u.com.
This policy applies to physical products, including canvas prints and wooden-frame prints, and to digital products, including downloadable image files.
Nothing in this policy limits or excludes any mandatory consumer rights available under applicable European Union or national law.
1. Seller Information
Seller / Business name: Telek Soma / CozyPhoto4u
Trading name: CozyPhoto4u
Address: Gerle utca 93, 6727 Szeged, Hungary
Email: cozyphoto2u@gmail.com
Website: https://www.cozyphoto4u.com
The seller identified above is the contractual partner of the customer.
Print-on-demand production and fulfilment are carried out by Gelato as an external production and fulfilment partner. Gelato does not replace the seller’s legal responsibilities towards consumers.
2. Statutory Consumer Rights
Consumers in the European Union have statutory rights relating to:
- withdrawal from distance contracts;
- delivery;
- defective or non-conforming products;
- refunds;
- replacement or other remedies;
- digital content that is defective, incomplete, inaccessible, or not as described.
These rights apply independently of this commercial returns policy.
This policy does not affect any mandatory rights granted to consumers under applicable EU or national law.
Consumers outside the European Union may have additional rights under the laws of their country of residence.
3. Right of Withdrawal for Physical Products
3.1 General rule
For physical products, including standard canvas prints and wooden-frame prints, EU consumers generally have the right to withdraw from the distance contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which the consumer, or a third party designated by the consumer other than the carrier, receives the goods.
If an order contains several goods delivered separately, the withdrawal period generally begins on the day on which the consumer receives the last good.
3.2 Print-on-demand products
Our physical products are produced after an order is placed through a print-on-demand process using fixed photographic designs.
Customers may choose between predefined options, such as:
- product type;
- size;
- frame colour;
- other standard options displayed on the Website.
The customer does not create or provide the artwork itself.
The fact that a product is manufactured after the order has been placed does not, by itself, exclude the statutory right of withdrawal.
Accordingly, standard print-on-demand products with fixed designs are generally covered by the 14-day right of withdrawal.
3.3 Personalised products
The right of withdrawal may not apply to goods that:
- are made according to the consumer’s specifications; or
- are clearly personalised for the consumer.
This exception applies only where the product is genuinely personalised or made according to the consumer’s individual instructions.
A product is not automatically excluded from the right of withdrawal merely because it is produced on demand or manufactured after the order is placed.
Where this exception applies, the relevant product description or checkout information will clearly state that the right of withdrawal does not apply.
4. How to Exercise the Right of Withdrawal
To exercise the right of withdrawal, the consumer must send us a clear statement before the withdrawal period expires.
The consumer may use the model withdrawal form in Section 12, but using that form is not mandatory.
The withdrawal request should include:
- the consumer’s name;
- order number;
- order date;
- date of delivery;
- the product concerned;
- a clear statement that the consumer wishes to withdraw from the contract;
- the consumer’s contact details.
Withdrawal requests should be sent to:
Email: cozyphoto2u@gmail.com
or by post to:
Telek Soma / CozyPhoto4u
Gerle utca 93
6727 Szeged
Hungary
The consumer does not have to provide a reason for exercising the right of withdrawal.
The withdrawal deadline is met if the consumer sends the withdrawal communication before the 14-day period expires.
5. Return of Physical Products
After communicating the withdrawal, the consumer must send the goods back or hand them over to us without undue delay and no later than 14 days after the day on which the consumer communicated the withdrawal.
The deadline is met if the goods are sent back before the 14-day period has expired.
Please contact us before returning goods so that we can provide the correct return instructions and return address.
Goods must not be returned to Gelato or to any other production facility unless we have expressly instructed the consumer to do so.
The consumer is responsible for taking reasonable care of the goods while they are in the consumer’s possession.
The consumer may inspect the goods in the same way as would reasonably be permitted in a physical shop. The consumer may be liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
6. Return Shipping Costs
Where the consumer exercises the statutory right of withdrawal in relation to a physical product that is not defective, damaged, incorrect, incomplete, or otherwise non-conforming, the consumer bears the direct cost of returning the product.
This applies provided that the consumer was informed before placing the order that the consumer would bear the return cost.
We will provide the applicable return instructions after receiving the consumer’s withdrawal notice.
The consumer is not responsible for return shipping costs where:
- the product is defective or damaged;
- the wrong product, size, design, or colour was delivered;
- the product is incomplete or does not conform to the order or contract;
- the return is required because of an error attributable to us or our fulfilment partner;
- we have expressly agreed to bear the return costs;
- the consumer was not informed before purchase that the consumer would bear the return costs; or
- applicable law requires us to bear the return costs.
For a non-defective product, the consumer must use a reasonable and economical return method unless we have agreed otherwise.
The consumer remains responsible for the goods until they are delivered to us or to the return address specified by us.
If the consumer returns a non-defective product and the product shows a reduction in value resulting from handling beyond what is necessary to establish its nature, characteristics, and functioning, we may claim compensation or deduct the amount of the reduction in value from the refund to the extent permitted by applicable law.
7. Refunds Following Withdrawal
If the consumer validly withdraws from the contract, we will refund all payments received from the consumer, including the cost of the least expensive standard delivery option offered by us.
We are not required to refund any additional cost resulting from the consumer choosing a more expensive delivery method than the least expensive standard delivery option.
The refund will be issued without undue delay and, in any event, no later than 14 days after:
- the day on which we receive the consumer’s withdrawal notice; or
- where applicable, the day on which we receive the returned goods; or
- the day on which the consumer provides evidence that the goods have been sent back,
whichever is later.
We may withhold the refund until we have received the goods back or until the consumer has provided evidence that the goods have been sent back, whichever occurs first.
The refund will be made using the same payment method used for the original transaction, unless the consumer expressly agrees to another method.
The consumer will not be charged any fee for receiving the refund.
The time required for the refund to appear in the consumer’s account may depend on the consumer’s bank or payment service provider.
The direct cost of returning a non-defective physical product will not be deducted from the refund because that cost is payable directly by the consumer to the relevant postal or courier service.
8. Defective, Damaged, or Incorrect Products
Please inspect the product after delivery.
If a product is:
- damaged;
- defective;
- incomplete;
- materially different from the product ordered;
- the wrong size, colour, design, or product type; or
- otherwise not in conformity with the contract,
please contact us as soon as reasonably possible at:
Email: cozyphoto2u@gmail.com
Please provide:
- your order number;
- a description of the problem;
- photographs of the product;
- photographs of the packaging, where relevant;
- any other information reasonably required to assess the issue.
Photographs may be requested to help us assess a production or transport problem, but requesting photographs does not remove or restrict the consumer’s statutory rights.
For defective, damaged, or incorrect products, the consumer may be entitled to statutory remedies, which may include:
- repair, where applicable;
- replacement;
- a price reduction;
- termination of the contract and a refund;
- reimbursement of reasonable and necessary return costs;
- other remedies available under applicable law.
The appropriate remedy depends on the nature and seriousness of the defect and the applicable law.
Where a product is defective, damaged, incorrect, incomplete, or otherwise does not conform to the contract, we will bear the reasonable and necessary cost of returning the product, unless applicable law provides otherwise.
We may arrange a replacement, refund, or other appropriate remedy in cooperation with Gelato or another fulfilment provider.
We will not direct the consumer to deal exclusively with Gelato or a courier where the consumer’s statutory rights are against us as the seller.
9. Products Damaged During Delivery
If a physical product is damaged during delivery, please contact us at:
Email: cozyphoto2u@gmail.com
Please include photographs of:
- the product;
- the outer packaging;
- the shipping label;
- any visible damage.
Consumers are not required to give up statutory rights merely because they did not report transport damage immediately. However, prompt notification helps us investigate the issue with the carrier and fulfilment provider.
Where the product is damaged during delivery and the consumer is entitled to a remedy, we will bear the reasonable and necessary return or replacement shipping costs required under applicable law.
10. Digital Products
Digital products, including downloadable image files, may be supplied immediately after purchase.
Before the digital content is supplied, the consumer must actively confirm that:
- the consumer expressly requests that the digital content be supplied before the expiry of the 14-day withdrawal period; and
- the consumer acknowledges that the right of withdrawal will be lost once performance begins.
The consent checkbox must not be pre-selected.
Suggested checkout wording:
I expressly request that the digital content be supplied immediately, before the expiry of the 14-day withdrawal period, and I acknowledge that I will lose my right of withdrawal once performance of the digital content begins.
Where required by law, we will send confirmation of the consumer’s express request and acknowledgement on a durable medium, such as email.
Once:
- the consumer has provided the required express consent;
- the consumer has acknowledged the loss of the right of withdrawal; and
- supply of the digital content has begun,
the consumer will generally no longer have a right of withdrawal for that digital content.
This does not affect statutory rights where the digital content is:
- defective;
- incomplete;
- inaccessible;
- materially different from its description;
- not supplied as agreed; or
- otherwise not in conformity with the contract.
If the required consent and acknowledgement have not been properly obtained, the consumer’s statutory withdrawal rights may remain applicable.
11. Exchanges
We do not generally offer exchanges as a separate commercial service.
Where a product is defective, damaged, incorrect, or otherwise not in conformity with the contract, the consumer may be entitled to a replacement or another statutory remedy.
For a voluntary return of a non-defective product, the consumer may place a new order after the original product has been returned and the applicable refund has been processed.
This section does not limit any statutory consumer rights.
12. Model Withdrawal Form
The consumer may use the following form to exercise the right of withdrawal.
MODEL WITHDRAWAL FORM
To:
Telek Soma / CozyPhoto4u
Gerle utca 93
6727 Szeged
Hungary
Email: cozyphoto2u@gmail.com
I hereby give notice that I withdraw from my contract of sale of the following goods or provision of the following service:
Product(s): ______________________________________
Order number: ___________________________________
Ordered on: _____________________________________
Received on: ____________________________________
Consumer name: __________________________________
Consumer address: _______________________________
________________________________________________
Consumer email: _________________________________
Date: __________________________________________
Signature of consumer, if submitted on paper:
________________________________________________
Sending this form is optional. The consumer may also submit any other clear statement indicating the decision to withdraw from the contract.
13. Refunds and Payment Methods
Where a refund is due, it will be issued using the original payment method unless otherwise agreed with the consumer.
Refunds may be processed through the payment provider used for the original transaction, including, where applicable:
- Visa;
- Mastercard;
- American Express;
- Maestro;
- UnionPay;
- PayPal;
- Apple Pay;
- Google Pay;
- Shop Pay;
- BLIK;
- MB WAY;
- another payment method displayed at checkout.
The availability of individual payment methods may vary by country and checkout settings.
We do not charge a separate administration fee for refunds required under applicable law.
14. Contact Details
For returns, refunds, withdrawal requests, damaged products, defective products, or incorrect orders, please contact:
Telek Soma
Trading as: CozyPhoto4u
Gerle utca 93
6727 Szeged
Hungary
Registration number: [insert company registration number or sole trader registration number]
Tax number: [insert tax number]
EU VAT number: [insert EU VAT number, if applicable]
Email: cozyphoto2u@gmail.com
15. Governing Consumer Rights
This Returns & Refund Policy is intended to comply with applicable European Union and Hungarian consumer protection law, including the rules applicable to distance contracts and digital content.
Nothing in this policy:
- excludes or limits mandatory statutory consumer rights;
- prevents a consumer from exercising the right of withdrawal where it applies;
- removes the seller’s liability for defective or non-conforming products;
- requires the consumer to deal exclusively with Gelato, a courier, or another third party;
- limits any remedy that cannot lawfully be excluded or restricted.
If a provision of this policy conflicts with a mandatory provision of applicable consumer protection law, the mandatory legal provision will prevail.