Shipping policy

Effective date: 2026.10.07.

Order Fulfillment

All our products are made to order. Once your order has been accepted, the product is sent to our external print-on-demand production and fulfillment partner, Gelato.

Gelato may manufacture, package, and arrange shipment of the products. The use of Gelato or any other production or fulfillment partner does not affect our legal responsibility as the seller.

Production typically takes 2–5 business days, depending on the product type, order volume, availability, and production location. Production times are estimates unless a specific production period has been expressly agreed.

Shipping Information

Products ordered through our online store are produced and fulfilled by Gelato. We do not handle the physical shipment directly.

Gelato works with international and local shipping providers, which may include DHL, FedEx, Royal Mail, Blue Dart, ZTO Express, and other carriers.

The shipping provider selected for a particular order may depend on:

  • the production location;
  • the destination country;
  • the selected shipping method;
  • the total weight and dimensions of the order;
  • carrier availability;
  • operational and logistical considerations.

The available shipping methods, estimated delivery times, and applicable shipping charges will be displayed at checkout before the order is submitted.

Our webshop remains the customer’s primary point of contact for questions, complaints, delivery issues, lost packages, and damaged products. Customers should contact us rather than dealing exclusively with Gelato or the carrier.

Shipping Times

After production, the order is shipped from the nearest available fulfillment center or another suitable production location.

Estimated delivery times after production are:

  • Europe: 3–7 business days;
  • USA and Canada: 5–10 business days;
  • Rest of the World: 7–14 business days.

These delivery times are estimates only. Actual delivery times may vary due to local postal or courier services, customs clearance, weather conditions, public holidays, carrier capacity, incorrect or incomplete delivery information, or other circumstances outside our reasonable control.

Unless a different delivery period has been expressly agreed with the consumer, the goods will be delivered without undue delay and, in any event, no later than 30 days after the sales contract is concluded.

A different delivery period may apply where the customer expressly agrees to it before submitting the order.

Delayed Delivery

If we do not deliver the goods within the agreed delivery period or within the applicable statutory period, the consumer may request delivery within an additional reasonable period.

If we fail to deliver within that additional period, the consumer may be entitled to terminate the contract and receive a refund in accordance with applicable law.

The consumer may be entitled to terminate the contract immediately where delivery by a specified date was essential, where we have refused to deliver, or where the circumstances indicate that delivery within the agreed period was essential.

Nothing in this Shipping Policy limits the consumer’s mandatory rights relating to delayed delivery.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on the delivery destination, selected shipping method, product or products ordered, size and weight of the order, and applicable fulfillment and carrier charges.

Applicable shipping charges will be displayed before the customer submits the order.

No additional shipping charge will be added after the order has been submitted, except for charges imposed directly by customs authorities, tax authorities, or carriers in connection with imports outside the European Union.

Taxes, VAT, Customs, and Import Charges

Prices include applicable VAT where required by applicable law and where indicated at checkout.

For deliveries outside the European Union, the recipient may be required to pay customs duties, import VAT, customs clearance fees, brokerage fees, local handling fees, or other charges imposed by the destination country or carrier.

These charges are not included in the product price or shipping charge unless expressly stated at checkout.

Such charges are determined by the customs or tax authorities of the destination country or by the relevant carrier.

The customer is responsible for complying with the import rules of the destination country.

If a customer refuses delivery or fails to pay import charges, this may affect the delivery or return of the order. This does not limit any mandatory consumer rights that may apply.

Shipping Responsibility

We remain responsible for the order until the goods are physically delivered to the consumer or to a third party designated by the consumer, other than the carrier.

The use of Gelato, a courier, or another fulfillment provider does not transfer our statutory responsibilities to the customer.

If a shipment is lost, materially delayed, or damaged before delivery, please contact us at cozyphoto2u@gmail.com.

Where the consumer is entitled to a remedy, we will arrange an appropriate solution in accordance with applicable law. Depending on the circumstances, this may include replacement, re-delivery, repair where applicable, price reduction, cancellation of the contract, or a refund of the amount paid.

Shipping Regions

We currently ship to most countries worldwide.

The countries and delivery options available for a particular order will be shown at checkout.

If your country is not available at checkout, please contact us at cozyphoto2u@gmail.com. We will consider whether delivery to the requested destination is possible.

We do not guarantee that delivery will be available to every country or location.

Delayed, Lost, or Damaged Packages

If your order has not arrived within the estimated delivery period, please contact us without undue delay at cozyphoto2u@gmail.com.

Please include your order number, delivery address, date of purchase, tracking information if available, and a description of the issue.

We will investigate the shipment with Gelato and the applicable carrier.

If the shipment is confirmed to be lost, damaged, or otherwise not delivered, we will provide the remedy required by applicable law.

The consumer is not required to contact Gelato or the carrier directly in order to preserve statutory rights against us.

Prompt notification is helpful for investigating carrier issues, but failure to contact us immediately does not automatically remove the consumer’s statutory rights.

Incorrect or Incomplete Delivery Information

The customer is responsible for providing an accurate and complete delivery address.

If the customer provides incorrect or incomplete delivery information, this may cause delay, failed delivery, or additional delivery costs.

Where additional costs arise solely because of incorrect or incomplete information provided by the customer, the customer may be responsible for those costs to the extent permitted by applicable law.

This section does not limit any statutory right where the delivery problem was caused by us, Gelato, or the carrier.

Right of Withdrawal – EU Consumers

EU consumers generally have a 14-day right of withdrawal from distance contracts.

This right applies in full to our standard physical print-on-demand products, including Canvas and Wooden Frame products, because they use fixed photographic designs and customers select only predefined options such as size and frame colour.

The fact that a product is made to order does not, by itself, exclude the right of withdrawal.

A separate exception may apply to digital products supplied immediately after purchase. The right of withdrawal for digital content may be lost once performance begins where the consumer expressly requests immediate performance, gives active consent before supply begins, and acknowledges that the right of withdrawal will be lost once performance begins.

Further information is available in our Returns & Refund Policy.

The right of withdrawal does not affect statutory rights relating to defective, damaged, incorrect, incomplete, or non-conforming goods.

Holiday and Peak-Season Notice

During peak periods, including Black Friday, Christmas, New Year, Valentine’s Day, and other high-demand periods, production and delivery may take longer than usual.

We recommend placing orders well in advance during these periods.

Any specific delivery estimate shown at checkout will apply to the relevant order, subject to the customer’s statutory rights.

Contact

For questions or concerns regarding production, shipping, delivery, lost packages, damaged products, or customs issues, please contact:

Telek Soma
Trading name: CozyPhoto4u
Gerle utca 93
6727 Szeged
Hungary

Email: cozyphoto2u@gmail.com
Website: https://www.cozyphoto4u.com